Frequently asked questions

Do you accept insurance


Yes, most major insurances accepted, however many large plans have smaller sub-groups fro which we may not be in network. Please check with your insurance company to ensure we are in network.




Why is my credit card kept on file?


Your card is kept on file to pay balances due once insurance has paid their portion or to cover fees for missed appointments. Credit Card On File Letter Credit Card On File FAQ Credit Card On File Consent Form




If my child gets admitted to the hospital will you care for him/her there?


Yes and no. Children admitted to St Louis Children's or Cardinal Glennon are under the direct care of their hospitalists. We will work closely with the doctors there to optimize your child’s care, we will see your child in the hospital if/when appropriate and we will provide seamless follow-up upon discharge.




What are video visits?


Video visits are telemedicine visits with our providers (availabe on specifiic membership levels). This is a secure video method similar to 'facetime' or 'skype' for providing care. These visits are only appropriate in certain circumstances that do not require an examination.




We are not current patients. Can we use your walk in clinic?


As of 4/1/18, our walk in hours are for current patients only. If you are new and are planning to transfer care, your first visit can be during walk in hours. You will then need to make a follow up apointment to establish care so we can review your full medical history.




How do we establish care/become patients?


Please call to schedule and 'establish care' appointment. This allows us to get to know you in case you need us for an illness or other care. This is especially important if you have a history of any specific illness or recurrent illness.




How do referrals to specialists work?


Our office will fax an order to the specialist. Most often, this will be to Cardinal Glennon Medical Center. After that, you can go here to request an appointment with the specialist: https://www.ssmhealth.com/cardinal-glennon#




Must my child be 'up to date' on vaccines?


While we at Ideal Pediatrics believe that the benefits of vaccines outweigh the risk there is no vaccine requirement. Vaccine information will be shared, and you as a parent will be allowed to choose if, when, and how many vaccines your child will recevie. This will all be done in a non-judgmental manner.




Will I be required to sign a form if we do not vaccinate or delay vaccines?


We do have a form that will be disucssed. You will be asked to sign it, but you can decline to sign it, as well. This form is to remind us to share important information with you.




Do you recommend an alternative vaccine schedule?


Since all of the providers of Ideal Pediatrics feel that vaccine's benefits outweigh the risks, we only make recommendations to follow the CDC schedule. If you chose a different schedule, it will be up to you to create that schedule and present us with a plan that we can keep in your chart as a reminder fo what vaccines will be done at each visit. We generally do not do 'shot only' visits, so if you wish to spread out your child's immunizations, those not done at well checks should be done at the health department.




Do you sign vaccine exemption forms?


We only sign forms for medical contraindications to a vaccine or component (Allergy to a component or previous adverse reaction), or the Illinois religious exemption form after you have had a well child check up and discussion on vaccines.





Fax: 618-281-8393 

PHONE HOURS: Monday-Friday 8:00-4:30,

Evening and Weekend Appointments Available

Evening and Weekend Appointments Available

  • White Facebook Icon
  • Instagram - White Circle